Privacy Policy

At Vastrams, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you interact with Vastrams, place an order, contact our customer support team, or otherwise use our services.

By placing an order or providing your information to Vastrams, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you place an order, contact us, or interact with Vastrams, we may collect information such as:

Personal Information

• Full name

• Mobile number

• Email address

• Delivery address

• Billing information, where applicable

• Order details

• Payment-related information

• Customer support communications

Order Information

We may collect information related to your purchases, including:

• Products ordered

• Order number

• Order date

• Order value

• Delivery information

• Order status

• Return or damage-related information, where applicable

Communication Information

When you contact Vastrams through phone, email, social media or other communication channels, we may receive and retain information necessary to respond to your enquiry or provide customer support.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and confirming orders

• Processing payments

• Arranging shipping and delivery

• Communicating order updates

• Providing customer support

• Responding to questions and enquiries

• Handling eligible damage-related claims

• Maintaining transaction and business records

• Improving our products and customer experience

• Preventing fraud, misuse or unauthorized activity

• Complying with applicable legal and regulatory requirements

We use your personal information only for legitimate business purposes and in accordance with applicable law.

3. Payment Information

Payments may be processed through third-party payment service providers.

Vastrams may receive information necessary to confirm or reconcile a payment or transaction, but payment details may be processed directly by the relevant payment service provider.

Customers should review the privacy practices and terms of the payment provider used for their transaction.

4. Shipping & Delivery Information

To deliver your order, we may share necessary information with our shipping or logistics partners.

This may include:

• Customer name

• Mobile number

• Delivery address

• PIN code

• Order or shipment details

Vastrams currently uses India Post for delivery.

Information shared with delivery providers is limited to what is reasonably necessary to fulfil and deliver your order.

5. Customer Support

When you contact Vastrams for support, we may use the information you provide to:

• Identify your order

• Answer your questions

• Resolve order-related issues

• Investigate damage-related claims

• Provide information about products or delivery

• Maintain appropriate customer service records

6. Photos and Videos

If you submit photographs or videos to Vastrams, including photographs or videos relating to a damaged product or an unboxing claim, we may use those materials for the purpose of reviewing and resolving the relevant customer service request or claim.

Customers should avoid sharing unnecessary sensitive or personal information in photographs or videos submitted to us.

7. Marketing Communications

Where permitted by applicable law and based on your preferences or consent where required, Vastrams may use your contact information to communicate information about:

• New collections

• Product launches

• Offers

• Promotions

• Special announcements

You may contact us if you no longer wish to receive promotional communications.

Order-related and essential service communications may still be sent when necessary to fulfil an order or provide customer support.

8. Social Media

Vastrams maintains a presence on social media platforms, including:

• Instagram — Vastrams Official

• Facebook — Vastrams Official

• YouTube — VASTRAMS

If you interact with us through social media, information may also be processed by the relevant social media platform according to its own privacy policy and terms.

Vastrams does not control how independent social media platforms collect or process information through their services.

9. Sharing of Personal Information

Vastrams does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment service providers

• Shipping and delivery providers

• Technology and service providers

• Customer support providers

• Professional advisors, where necessary

• Government authorities or law enforcement agencies where legally required

We aim to share only the information reasonably necessary for the relevant purpose.

10. Data Security

Vastrams takes reasonable measures to protect customer information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of electronic transmission, storage or processing can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their personal information and avoid sharing sensitive information unnecessarily.

11. Data Retention

We may retain personal information for as long as reasonably necessary for purposes such as:

• Completing transactions

• Providing customer support

• Maintaining business and financial records

• Resolving disputes

• Preventing fraud

• Meeting legal, tax or regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of in accordance with applicable requirements and our business practices.

12. Children's Privacy

Our services are intended for general customers and are not specifically directed toward children.

We do not knowingly seek to collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to Vastrams inappropriately, please contact us so that we can review the matter.

13. Third-Party Services

Vastrams may use third-party services for functions such as:

• Payment processing

• Shipping and logistics

• Communication

• Business operations

• Analytics or technology services

These third parties may process information according to their own privacy policies and applicable terms.

Vastrams recommends reviewing the privacy policies of relevant third-party service providers where appropriate.

14. Your Privacy Choices

Depending on applicable law, you may have rights relating to your personal information, which may include the ability to:

• Request information about personal data held about you

• Request correction of inaccurate information

• Request deletion where legally applicable

• Withdraw consent where processing is based on consent

• Opt out of certain promotional communications

• Raise a privacy-related concern or complaint

Some requests may be subject to applicable legal, regulatory or business-record requirements.

15. Accuracy of Information

Customers are responsible for providing accurate and up-to-date information when placing orders or contacting Vastrams.

If your contact or delivery information changes, please provide the updated information as soon as possible.

16. Changes to This Privacy Policy

Vastrams may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology or applicable laws.

The updated Privacy Policy will include a revised "Last Updated" date.

Customers are encouraged to review the latest version periodically.

17. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Vastrams

Phone:
+91 96180 10979
+91 93915 43050

Email:
vastramsmoney@gmail.com

Offline Stores:
Guntur, Andhra Pradesh, India

18. Consent

By providing your personal information to Vastrams, placing an order, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires specific consent for the processing of personal information, Vastrams will seek such consent in the manner required by law.