Terms of service
Terms & Conditions
Welcome to Vastrams. These Terms & Conditions apply to purchases made from Vastrams through our online sales channels and offline stores.
By placing an order or purchasing a product from Vastrams, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About Vastrams
Vastrams is a saree brand offering a wide variety of sarees and related products through our online sales channels and offline stores in Guntur, Andhra Pradesh.
We focus on unique collections, own designs, regularly updated products, and affordable pricing.
2. Product Information
We make reasonable efforts to provide accurate product descriptions, images, videos, colours, measurements, material details and other product information.
However, slight variations may occur due to:
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Photography and studio lighting
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Camera settings
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Mobile, computer or other device displays
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Fabric and texture variations
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Printing, dyeing or finishing variations
The actual colour of a product may therefore appear slightly different from photographs or videos.
Customers are requested to carefully review the available product information before placing an order.
3. Product Availability
All products are subject to availability.
Vastrams may update collections, discontinue products, or change product information from time to time.
If an ordered product becomes unavailable due to an unforeseen circumstance, Vastrams may contact the customer regarding the order.
4. Pricing
Product prices may be changed from time to time without prior notice.
Vastrams makes reasonable efforts to ensure that product prices and information are accurate.
Shipping charges, where applicable, will be communicated during the ordering process.
5. Placing an Order
Customers are responsible for providing accurate information when placing an order, including:
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Full name
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Mobile number
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Email address, where applicable
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Complete delivery address
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PIN code
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Product selection
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Quantity
Customers should carefully check all order details before confirming their purchase.
Once an order has been confirmed, it will be processed for dispatch or delivery.
6. Order Cancellation or Modification
Once an order is confirmed, it cannot be cancelled or modified.
Customers are requested to carefully verify the product, quantity, delivery address and contact details before confirming an order.
Once an order has been shipped, cancellation is not possible.
7. Shipping & Delivery
Vastrams currently provides delivery within India.
Shipping charges are applicable to all orders. We currently do not offer free shipping based on a minimum order value.
The estimated delivery time is 3–5 working days.
Delivery time may vary depending on the delivery location and circumstances affecting transportation.
Our current shipping partner is India Post.
Delivery delays may occur due to circumstances including:
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Weather conditions
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Public holidays
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Remote delivery locations
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Transportation delays
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Postal or logistics issues
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Incorrect or incomplete address information
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Other circumstances beyond our reasonable control
Delivery timeframes are estimates and are not guaranteed delivery dates.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Vastrams is not responsible for delays or failed deliveries resulting from incorrect, incomplete or inaccurate information provided by the customer.
9. No Return & No Exchange Policy
Vastrams follows a No Return and No Exchange Policy.
All sales are final.
We do not accept returns or exchanges for:
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Change of mind
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Incorrect product selection
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Colour preference
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Personal preference
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Styling preference
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Failure to review product details before purchase
Customers are requested to carefully review product details before confirming their order.
10. Damaged Products
A return may be considered only if the product is received damaged.
Any damage must be reported to Vastrams within 48 hours of delivery.
Customers may be required to provide clear photographs and video evidence showing the parcel and product as received.
Vastrams will review the submitted evidence before determining whether the damage-related claim is eligible.
11. 360-Degree Unboxing Video
Customers are strongly advised to record a continuous 360-degree unboxing video while opening their parcel.
The video should clearly show:
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The sealed parcel before opening
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All sides of the parcel
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The opening of the parcel
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The product immediately after opening
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Any visible damage or issue
The unboxing video may be required to verify a damage-related claim.
12. Refund Policy
Vastrams does not provide refunds for change-of-mind purchases or products that have been correctly supplied and delivered.
Any refund related to an approved damage claim will be handled according to the circumstances and applicable policy.
13. Product Care
Customers are responsible for taking proper care of their sarees after delivery.
We recommend:
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Professional dry cleaning for the first wash where appropriate
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Gentle washing according to the fabric
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Avoiding harsh detergents and chemicals
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Not wringing or twisting the saree
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Drying the saree in shade
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Using low to medium heat while ironing
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Using a cotton cloth between the iron and delicate fabric where appropriate
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Storing the saree in a cool and dry place
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Using cotton or muslin cloth for storage
Vastrams is not responsible for damage caused by improper washing, ironing, handling or storage.
Customers should also follow any specific care instructions provided with the product.
14. Colour & Photography Disclaimer
Product photographs and videos are taken using professional cameras and lighting.
Due to differences in lighting, photography, screen settings, brightness and display technology, the actual colour of a product may appear slightly different from the photographs or videos.
Such minor differences do not necessarily indicate a product defect.
15. Customer Responsibility
Customers are responsible for checking product information before placing an order.
This includes checking available information regarding:
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Product design
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Colour
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Fabric
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Measurements
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Product images
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Product videos
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Quantity
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Delivery address
Customers should contact Vastrams customer support before placing an order if they require clarification about a product.
16. Promotions & Offers
Vastrams may provide discounts, promotional offers or special pricing from time to time.
Each offer may have its own terms, validity period and conditions.
Vastrams reserves the right to modify, suspend or withdraw an offer where permitted by applicable law.
17. Intellectual Property
The Vastrams name, logo, product photographs, videos, designs, descriptions, graphics and other original content associated with Vastrams may not be copied, reproduced, distributed or commercially used without prior permission.
18. Customer Communications
Customers may be contacted regarding:
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Order confirmation
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Payment
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Dispatch
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Delivery
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Order-related issues
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Customer support
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Other information directly related to their purchase
Customers are responsible for providing an active and accurate mobile number and other required contact information.
19. Limitation of Liability
Vastrams shall not be responsible for delays, losses or issues caused by circumstances beyond our reasonable control, including postal delays, transportation delays, incorrect customer information, technical issues or improper product care after delivery.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
20. Changes to These Terms
Vastrams may update these Terms & Conditions from time to time.
The updated terms will apply from the date they are published or communicated.
Customers are encouraged to review the latest Terms & Conditions before placing an order.
21. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with a purchase from Vastrams shall be dealt with in accordance with applicable Indian laws and the jurisdiction of the appropriate courts.
22. Customer Support
For questions regarding products, orders, shipping or customer support, please contact Vastrams.
Vastrams
Phone:
+91 96180 10979
+91 93915 43050
Email:
vastramsmoney@gmail.com
Offline Stores:
Guntur, Andhra Pradesh, India
Acceptance of Terms
By placing an order with Vastrams, you acknowledge that you have read, understood and agreed to these Terms & Conditions.
