Shipping policy
Shipping Policy
At Vastrams, we take care to process and dispatch your orders as quickly as possible. This Shipping Policy explains our delivery process, shipping charges, estimated delivery time and other important information regarding your order.
1. Shipping Locations
Vastrams currently provides delivery across India.
We do not currently offer international shipping.
2. Shipping Charges
Shipping charges are applicable to all orders.
We currently do not offer free shipping based on a minimum order value.
The applicable shipping charge will be communicated or displayed at the time of placing your order.
3. Order Processing
Once your order is confirmed, we will process and prepare it for dispatch.
Orders are generally dispatched after the order has been successfully confirmed and processed.
Processing time may vary depending on product availability, order volume, holidays and other operational circumstances.
4. Delivery Time
The estimated delivery time within India is:
3–5 working days
Delivery timelines are estimates and may vary depending on the delivery location and other circumstances.
Remote locations may require additional delivery time.
5. Shipping Partner
Vastrams currently uses India Post for order delivery.
Once your order has been dispatched, delivery will be handled by the shipping provider.
6. Tracking Information
Where tracking information is available, customers may receive shipment or tracking details after their order has been dispatched.
Customers are requested to keep their registered mobile number available for delivery-related communication.
7. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
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Weather conditions
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Public holidays
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Postal delays
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Transportation issues
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Remote or difficult-to-reach locations
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Incorrect or incomplete delivery addresses
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High shipping volumes
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Natural events or other unforeseen circumstances
Such delays do not automatically qualify an order for cancellation, return or refund.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
Please carefully check your:
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Full name
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Mobile number
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House/Flat number
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Street or locality
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City
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State
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PIN code
Vastrams is not responsible for delivery delays, failed deliveries or additional charges caused by incorrect or incomplete information provided by the customer.
9. Failed Delivery
If a delivery cannot be completed because the customer is unavailable, the address is incorrect, the customer does not accept the parcel, or for another reason attributable to the customer, additional delivery arrangements may be required.
Customers may be contacted to resolve delivery-related issues.
10. Damaged Parcel
Customers are advised to carefully inspect the parcel when receiving it.
For your protection, we strongly recommend recording a continuous 360-degree unboxing video from the sealed parcel through the complete opening of the package.
If the product is received damaged, the issue must be reported to Vastrams within 48 hours of delivery.
Clear photographs and video evidence may be required to evaluate a damage-related claim.
11. 360-Degree Unboxing Video
A continuous unboxing video should clearly show:
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The sealed parcel before opening
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All sides of the package
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The opening of the package
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The product immediately after opening
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Any visible damage or issue
The unboxing video may be required for verification of a damage-related claim.
12. Returns & Exchanges
Vastrams follows a No Return and No Exchange Policy.
All sales are final.
A return may be considered only where the product is received damaged and the issue is reported within 48 hours of delivery, subject to verification.
Please refer to our Return, Refund & Cancellation Policy for further details.
13. Order Cancellation
Once an order has been confirmed, it cannot be cancelled or modified.
Customers are requested to carefully check their product selection, quantity, delivery address and contact details before confirming their order.
Once an order has been shipped, cancellation is not possible.
14. Contact Us
If you have any questions regarding shipping or delivery, please contact Vastrams customer support.
Vastrams
Phone:
+91 96180 10979
+91 93915 43050
Email:
vastramsmoney@gmail.com
Delivery: Across India
Shipping Partner: India Post
Estimated Delivery: 3–5 working days
Important Notice
Delivery timelines mentioned in this policy are estimated and may vary depending on the destination and circumstances affecting transportation.
Vastrams will make reasonable efforts to process and dispatch orders promptly but cannot guarantee delivery on a specific date.
