Refund policy

Return & Exchange Policy

At Vastrams, we carefully inspect and pack our products before dispatch. Since sarees are personal-use products and our collections are offered at affordable prices, we follow a No Return and No Exchange Policy.

Please read this policy carefully before placing your order.

1. No Return Policy

Vastrams does not accept returns for products that have been correctly supplied and delivered.

All sales are final.

Returns are not accepted for reasons including:

  • Change of mind

  • Personal preference

  • Colour preference

  • Incorrect product selection

  • Styling preference

  • Ordering the wrong product

  • Product looking slightly different due to screen or lighting differences

  • Failure to review product details before placing the order

Customers are requested to carefully check the product description, images, videos and other available information before confirming an order.

2. No Exchange Policy

Vastrams does not provide exchanges for purchased products.

Once an order has been confirmed, the product cannot be exchanged for another colour, design, size or product.

Please make your selection carefully before placing your order.

3. Damaged Product

A return may be considered only if the product is received damaged.

If you receive a damaged product, you must contact Vastrams within 48 hours of delivery.

Damage claims reported after 48 hours may not be accepted.

4. How to Report a Damaged Product

If your order arrives damaged, please contact our customer support team as soon as possible.

You may be required to provide:

  • Order details

  • Clear photographs of the parcel

  • Clear photographs of the damaged product

  • A continuous unboxing video

  • Photographs showing the packaging and shipping label

  • Any other information required to verify the claim

Our team will review the information provided before determining whether the claim qualifies.

5. 360-Degree Unboxing Video

We strongly recommend recording a continuous 360-degree unboxing video when receiving and opening your parcel.

The video should clearly show:

  1. The sealed parcel before opening

  2. All sides of the package

  3. The shipping label

  4. The opening of the package

  5. The product immediately after opening

  6. Any visible damage or issue

The unboxing video may be required to verify a damage-related claim.

6. Damaged Product Verification

A damage-related claim is subject to verification by Vastrams.

Providing photographs or video evidence does not automatically guarantee approval of a return.

Our team may review the condition of the product, packaging and evidence submitted before deciding whether the claim is eligible under this policy.

7. Products Not Eligible for Return

A product will not be eligible for a damage-related return where the issue is caused by:

  • Improper washing

  • Use of harsh detergents or chemicals

  • Improper ironing

  • Improper handling

  • Improper storage

  • Normal wear and tear

  • Customer alterations or modifications

  • Damage occurring after delivery due to customer handling

Customers should follow the recommended care instructions provided for the product.

8. Colour Variation

Product photographs and videos are taken using professional cameras and lighting.

The colour of the actual product may appear slightly different because of:

  • Photography lighting

  • Camera settings

  • Screen brightness

  • Mobile or computer display settings

  • Individual device settings

Minor colour differences caused by photography or display settings are not considered product damage and are not eligible for return or exchange.

9. Order Cancellation

Once an order has been confirmed, it cannot be cancelled or modified.

Please carefully verify your product selection, quantity, delivery address and contact information before confirming your order.

10. Refunds

Vastrams does not provide refunds for change-of-mind purchases or products that have been correctly supplied and delivered.

If a damage-related claim is approved, any applicable resolution will be communicated by Vastrams based on the circumstances of the claim and applicable policy.

11. Customer Responsibility

Before placing an order, customers are responsible for carefully reviewing:

  • Product photographs

  • Product videos

  • Product description

  • Fabric information

  • Colour information

  • Measurements, where applicable

  • Quantity selected

  • Delivery address

If you have any questions about a product, please contact Vastrams customer support before placing your order.

12. Contact Us

For questions regarding returns, exchanges or damaged products, please contact Vastrams customer support.

Vastrams

Phone:
+91 96180 10979
+91 93915 43050

Email:
vastramsmoney@gmail.com

Important

Vastrams follows a No Return and No Exchange Policy. All sales are final, except where a product is received damaged and the damage is reported within 48 hours of delivery, subject to verification.

We strongly recommend recording a continuous 360-degree unboxing video when opening your parcel.